We're here to help! Get in touch with our customer service team
+44 7353023196
Monday - Friday: 9:00 - 18:00 CET
info@newheras.com
Response within 24 hours
Via Roma 123
20121 Milano, Italy
Fill out the form below and we'll get back to you as soon as possible
Quick answers to common questions
You'll receive a tracking number via email once your order ships. Use this number on our website or the courier's site to track your package.
We accept all major credit cards, bank transfers, and cash on delivery (COD) for orders across Europe.
Delivery times vary by location: 1-2 days for Italy, 2-4 days for Western Europe, and up to 7 days for other European countries.
Yes, you can cancel your order within 2 hours of placing it. After that, please contact us and we'll do our best to help before shipping.
Yes! Contact us for special pricing on bulk orders over €500. We offer discounts for businesses and educational institutions.
We'll replace defective items immediately at no cost. Contact us with photos of the issue and we'll arrange a replacement or full refund.
Choose the method that works best for you
Chat with our support team in real-time
Request a callback and we'll call you