Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: August 1, 2025

Introduction

Newheras™ ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Create an account on our website
  • Make a purchase or place an order
  • Subscribe to our newsletter
  • Contact us for support
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email, phone, address)
  • Payment information (processed securely by third parties)
  • Order history and preferences
  • Communication history with our support team

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and location information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referral sources
  • Device information and screen resolution

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

How We Use Your Information

Order Processing

  • • Process and fulfill your orders
  • • Send order confirmations and updates
  • • Handle payments and billing
  • • Provide customer support

Communication

  • • Send promotional emails (with consent)
  • • Respond to your inquiries
  • • Send important account notifications
  • • Conduct surveys and gather feedback

Website Improvement

  • • Analyze website usage and performance
  • • Improve user experience
  • • Develop new features and services
  • • Prevent fraud and ensure security

Legal Compliance

  • • Comply with legal obligations
  • • Protect our rights and property
  • • Ensure platform security
  • • Investigate violations of our terms

Information Sharing and Disclosure

We DO NOT sell your personal information

We respect your privacy and will never sell, rent, or lease your personal information to third parties for marketing purposes.

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal, etc.)
  • Shipping and delivery services
  • Email marketing platforms
  • Website analytics and hosting
  • Customer support systems

These providers are contractually obligated to keep your information secure and confidential.

Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, investigate fraud, or ensure the safety of our users.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

  • • SSL encryption for data transmission
  • • Secure servers and databases
  • • Regular security audits
  • • Access controls and authentication

Organizational Measures

  • • Employee training on data protection
  • • Limited access to personal data
  • • Regular policy reviews and updates
  • • Incident response procedures

Your Rights Under GDPR

Access and Portability

  • • Right to access your personal data
  • • Right to receive data in portable format
  • • Right to know how data is processed

Control and Correction

  • • Right to correct inaccurate data
  • • Right to update your information
  • • Right to restrict processing

Deletion and Objection

  • • Right to erasure ("right to be forgotten")
  • • Right to object to processing
  • • Right to withdraw consent

Legal Remedies

  • • Right to file complaints with authorities
  • • Right to judicial remedies
  • • Right to compensation for damages

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Account Data

Retained while your account is active, plus 3 years after closure

Order Information

Retained for 7 years for tax and legal compliance purposes

Marketing Data

Retained until you unsubscribe or withdraw consent

International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

Adequacy Decisions

We transfer data to countries with EU adequacy decisions when possible

Standard Contractual Clauses

We use EU-approved Standard Contractual Clauses for other transfers

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that a child under 16 has provided us with personal information, we will delete such information from our files promptly.

Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

privacy@newheras.com
Via Roma 123, 20121 Milano, Italy

Response Time

We will respond to your privacy-related requests within 30 days as required by GDPR. For urgent matters, please mark your email as "URGENT - Privacy Request."

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

Our Data Protection Officer is here to help