Please read these terms carefully before using our services
These Terms of Service ("Terms") govern your use of the Newheras™ website and services. By accessing or using our website, you agree to be bound by these Terms.
If you disagree with any part of these terms, then you may not access our service.
Newheras™ S.r.l.
VAT ID: IT12345678901
Commercial Registry: Milan Court
Via Roma 123
20121 Milano, Italy
Email: legal@newheras.com
We strive to display accurate product information, including descriptions, prices, and images. However, we do not warrant that product descriptions or other content is error-free, complete, or current.
All prices are displayed in Euros (€) and include applicable taxes where required by law.
Your order constitutes an offer to purchase products. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including:
We accept various payment methods including credit cards, bank transfers, and cash on delivery. Payment is due upon order completion unless otherwise specified.
Processed immediately upon order confirmation
Payment due upon receipt of goods
We provide shipping services across Europe. Delivery times and costs are specified during checkout and may vary based on your location and the products ordered.
Risk of loss and title to products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs.
If delivery cannot be completed, the carrier will attempt redelivery or hold the package for pickup as per their standard procedures.
You have the right to return products within 30 days of delivery for a full refund, subject to our return policy conditions.
Products must be unused, in original packaging, and in resaleable condition
Refunds are processed within 5-10 business days after we receive the returned item
To the maximum extent permitted by law, Newheras™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for all claims arising from or related to our services shall not exceed the amount you paid for the specific product or service in question.
Products come with manufacturer warranties where applicable. We provide a 30-day satisfaction guarantee in addition to any manufacturer warranties.
For defective products, we will repair, replace, or refund at our discretion within the warranty period.
The website and its original content, features, and functionality are and will remain the exclusive property of Newheras™ and its licensors. The service is protected by copyright, trademark, and other laws.
These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles.
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Milan, Italy.
You may create an account to access certain features of our service. You are responsible for:
We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
You may also terminate your account at any time by contacting our customer service team.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We encourage you to contact our customer service team first to resolve any issues. Most disputes can be resolved quickly and amicably through direct communication.
EU consumers have access to the European Commission's Online Dispute Resolution platform for online purchases.
Before pursuing legal action, we encourage mediation through recognized consumer mediation services.
We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Your continued use of our service after any such changes constitutes acceptance of the new Terms. If you do not agree to the new Terms, please stop using our service.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
If you have any questions about these Terms of Service, please contact us:
Email: legal@newheras.com
Phone: +39 02 1234 5678
Address: Via Roma 123, 20121 Milano, Italy
We will respond to legal inquiries within 5 business days. For urgent legal matters, please call our legal hotline.
Our legal team is available to clarify any questions